Frequently Asked Questions

Placing an order is simple. Just add the items you'd like to purchase to your cart, and then proceed to checkout. Fill out the required information, and then select your payment method. Once your payment is processed, you will received a email confirmation for your order and the delivery details for your order.

If you need to make changes to your order, please contact us as soon as possible, not more than 12 hours after placing your order. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

If there is a problem with your order, please contact us at email infodctc@tki-trading.com as soon as possible. Our customer service team will assist you in resolving the issue.

If you need to make changes or cancel your order, please contact us as soon as possible. We accept order cancellations within 4 consecutive hours of placing the order. Please note that some orders may already be in the process of being fulfilled and may not be eligible for changes or cancellation. If your order cannot be cancelled, you can still initiate a return or exchange in accordance with our return policy.

We occasionally offer discounts and promotions for bulk orders. These promotions will be announced through our social media channels, so be sure to follow us for the latest updates. If you're interested in placing a bulk order, please contact our customer service team for more information.

If you need to contact customer support, we're here to help. You can reach us by email or phone during our business hours. Our friendly and knowledgeable support team will be happy to assist you with any questions or concerns you may have. We strive to respond to all inquiries within 24 hours. For the quickest resolution, please have your order number ready when you reach out to us.

Prices listed on our website are guaranteed and do not include the 15% VAT and delivery cost. These charges will be added during the checkout process. We make every effort to ensure that our prices are accurate and up-to-date. However, in the rare event that a pricing error occurs, we reserve the right to correct the mistake and charge the correct price. If this happens, you will be notified before your order is processed and given the option to cancel your order if you do not wish to proceed with the purchase at the correct price.

TKI Online Shop only deliver in Local Area and the minimum order requirement depends on the location of the customer. For customers in Dubai & Abu Dhabi there is a minimum order requirement of 300 Dirhams. For customers outside the local area will also have minimum order requirement of 300 Dirhams. Please note that the minimum order requirement may change without prior notice, and we recommend contacting our customer service team to confirm the current requirement before placing an order.

We accept various payment methods including credit/debit card, cash and bank transfer.

Yes, your personal information is protected during the ordering process. We take privacy and security seriously and implement various measures to ensure that your information is kept confidential. This includes using secure servers for online transactions and complying with relevant data protection regulations. Rest assured that your information will only be used for the purpose of processing your order and will not be shared with any parties.

During the ordering process, our website will show if a Wagyu Beef is in stock or sold out. If the wagyu beef is not sold out, you will be able to add it to your cart and complete the checkout process. If the Wagyu beef is sold out, it will be indicated on the product page.

Please note that our inventory updates frequently and some popular items may sell out quickly. If the product you want is not available, our team will contact you as soon as we receive your order to inform you of any changes or provide alternative options.

We apologize for any inconvenience caused by a damaged item. As our product is perishable frozen wagyu beef, it is important that you inspect the contents of your delivery immediately upon receipt.

Please be advised that our delivery team will take a photo of you upon receipt of the item to confirm that it has been delivered to you successfully.

In any case you receive a damaged item, please don’t hesitate to contact us within an hour of delivery with a photo of the damaged product and your order number. Our team will then assist you in resolving the issue as quickly as possible, whether that be through a replacement or a refund. Your satisfaction is our top priority, and we are committed to making things right for you.

Yes, TKI WAGYU Trading is able to supply wagyu beef to stores and restaurants. If you're interested in our products for your business, please contact our customer service team for more information. We will be happy to assist you in finding the right solution for your needs.

The shelf life of our Wagyu beef is dependent on storage conditions, but it can typically last up to 6-12 months when stored at or below -19°C in a sealed container. It is important to store the beef in a freezer at the minimum temperature of -19°C to preserve its freshness and quality. When thawing the beef, it should be done slowly in the refrigerator to avoid any changes in texture or flavor. We highly recommend consuming the beef within 6-8 weeks of purchase for optimal taste and freshness.

We offer a variety of cuts of premium Wagyu beef for purchase on our website. For a complete list of options, you can contact our customer service team after placing your order. Our customer service representative will be happy to provide you with the available cuts and options for each part of the beef. Additionally, you will receive an email with a detailed list of the available cuts and options for each part of the beef. Specific cuts may be depending on the wagyu beef part you order. 

We understand that preparing and cooking premium Wagyu beef can be intimidating, but don't worry! Our customer service team is available during working hours to answer any questions you may have, especially about recipes. In addition, we provide a print-out recipe for each part of the beef you order. For even more recipe ideas, be sure to follow us on our social media channels. If you need help with preparation or cooking, our team is always available to assist you.

We have a return policy for most of the products that can be checked during the check-out process. To know more please click this link. If you are not satisfied with your purchase, please contact us to initiate the concern and to resolve it. Our customer service team is always available for any of your concerns. 

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NO, TKI Wagyu online shop only delivers in U.A.E. Local areas. 

We process the delivery within 2-3 working days in Dubai & Abu Dhabi, while 4 working days for other local areas in U.A.E.

Yes, you will receive a tracking update via email or WhatsApp once your order has been shipped. One of the TKI delivery personnel will stay in touch with you once your order is out if delivery.

Our perishable frozen wagyu beef is carefully packaged to ensure that it arrives in the best possible condition. The beef is vacuum-sealed and shipped with our freezer van to maintain its temperature during transit. To ensure the freshness and quality of the product, we only ship our beef on Monday to Thursday, and Saturdays to avoid traffic delays. Upon delivery, it is important that you refrigerate or freeze the product as soon as possible.